Frequently Asked Questions

Q. Where is True Latitude Limited based? 

A. We are based in London, UK.

Q. Where are products shipped from?

A. All of our products are shipped from our North London distibution centre.

Q. Where do you deliver to? 

A. We deliver to the UK and Europe.

Q. What is your returns policy?

A. We allow 30 days from the date of purchase to return any unwanted product. 

Q. How long will it take my order to arrive?

A. All orders are processed within 24 hours and will take 1-3 working days for UK deliveries depending on which delivery option you choose and 3-5 working days for EU deliveries. 

Q. What forms of payment can I use?

A. We accept Visa, Mastercard, American Express and Apple pay. 

Q. Is your website safe? 

A. Absolutely! We run our website using the ultra-secure Shopify payments service. 

Q. Can I pay in local currency? 

A. Currently we only accept UK Pound Sterling.

Q. How do I cancel my order?

A. You can cancel your order up to one hour after your order has been placed by emailing